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We build high performing customer service functions that delight customers, boost retention and drive growth.

Does this sound like you?

Constantly firefighting customer issues, with no time to fix the root problems.

Feeling that customer service is costing more than it delivers, but not sure why.

Struggling to keep customers happy while your team feels burned out and disengaged.

Overwhelmed by complaints, turnover, and inefficiencies that just keep piling up.

Customer Service doesn't need to be an endless struggle.

Customer Experience Strategy

Build a customer service approach that aligns with your business goals and drives growth.

Process Optimisation & Efficiency

Streamline workflows to reduce friction, cut costs, and elevate service quality.

Onboarding & Training Programs

Develop effective, engaging onboarding and training that empowers your team from day one.

Quality Assurance & Performance Tracking

Implement QA systems and metrics to maintain consistent, high standards.

Offshoring Support & Integration

Seamlessly set up and integrate offshore teams to expand service capacity while maintaining quality and alignment with brand values.

Customer Feedback Integration

Turn feedback into actionable insights that continuously improve customer experience.

Leadership & Team Development

Equip your leaders with skills to inspire, motivate, and foster a customer-first culture.

CX Analytics & Reporting

Leverage data-driven insights to make informed decisions and achieve measurable improvements.

CX Audits & Deep Dives

Comprehensive reviews of your customer service function to identify strengths, challenges, and opportunities for improvement.

Complaint Resolution Coaching

Equip your team with strategies to handle escalations and complaints confidently and effectively.

Here how Sezi can help.

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We improved customer satisfaction by 20%

We partnered with a leading Australian fashion retailer to transform their customer service, driving customer satisfaction from 70% to 90%. Even better? They’ve sustained this impressive result for over 9 months!

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We saved a business $40,000 in just one day.

In just one day, we saved a D2C ecommerce business $40,000 by optimising their tech stack and automating workflows. This included cutting $15,000 annually in software costs and reducing their headcount forecast by three roles—streamlining operations and driving efficiency.

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We improved monthly sales by 15%

We worked with a client to reinvent their bonus structure for a customer support team struggling to meet upselling targets. By designing an incentive program that truly motivated and engaged the team, they exceeded their targets within three months—creating a win-win for employees and the business.

We've worked for and with

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Ready to transform your customer service? 

Get in touch to discuss how Sezi can help create a customer service function that supports your business goals.

Sezi Consultancy acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past and present.

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