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The Sezi CX Audit

If you’re feeling overwhelmed by customer complaints, inefficiencies, or a team that just isn’t hitting the mark, the Sezi CX Audit is your first step towards real improvement.

I’ll take a deep dive into your customer service operation—from how your team is functioning to the systems and processes you rely on. You’ll get a detailed report outlining exactly what’s working, what’s not, and most importantly, a list of “can do now” actions that you can implement straight away for immediate impact.

What’s Included:
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Team & Leadership Review: I’ll assess your team’s structure, performance, and alignment with your business goals. We’ll look at everything from team dynamics to leadership effectiveness, and I’ll offer coaching recommendations where needed.


Customer Feedback Analysis: We’ll dig into your customer feedback to uncover the key trends that are impacting satisfaction and retention. I’ll show you how to turn that feedback into clear, actionable insights.
 

Process & Tech Optimisation: I’ll review your existing systems and processes to see where bottlenecks are occurring. Whether it’s a software issue or a procedural gap, I’ll recommend solutions to streamline operations.
 

KPIs & Metrics: I’ll take a look at your key performance indicators—response times, resolution rates, and customer satisfaction scores—to pinpoint areas for improvement. Together, we’ll set up a system to track and measure success moving forward.

Why Choose the Sezi CX Audit?
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Immediate, Practical Steps: You won’t just get a list of problems—you’ll get a tailored action plan with practical steps you can start using right away to reduce complaints and improve team efficiency.
 

Customised for Your Business: Every audit is personalised to your unique business and customer service needs. I’ll work closely with you to ensure we’re solving the right problems and aligning solutions with your goals.
 

Proven Results: My clients have seen significant improvements in customer satisfaction, team morale, and operational efficiency after implementing the findings from their Sezi CX Audit. These are real, tangible results that positively impact both your customers and your bottom line.

What You’ll Walk Away With:
 

  • A clear report outlining the key focus areas to improve your customer service.

  • A roadmap of recommendations I’d prioritise if I were your Head of CX, offering both quick wins and long-term strategies.

  • The flexibility to either work with me to implement these changes or take them on internally.

  • Enhanced team performance, better processes, and improved customer satisfaction over time.

  • A tailored strategy aligned with your business goals to drive meaningful results.

What's the investment?
 

The investment for the Sezi CX Audit is $1999 + GST

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