The Warm-Up
We start by understanding your business, goals, and current customer service operations through in-depth discussions and data gathering.
Deep Dive Time
Our team reviews your processes, tools, and team performance to identify inefficiencies, gaps, and areas of opportunity.
The Aha Moment
We deliver a detailed report with actionable insights and tailored strategies to improve your customer experience.
Ready, Set, Go
Together, we craft a clear roadmap for change, so you’re ready to take action and see real results.
How it works
What we have uncovered for others
Customer Frustration Points
Highlighted areas where customers were experiencing avoidable friction, leading to solutions that improved satisfaction and ease of service.
Operational Inefficiencies
Found inefficiencies within systems and processes, enabling teams to work smarter and faster - reducing costs and increasing morale!
Hidden Churn Triggers
Identified patterns causing customers to leave and provided actionable strategies to improve retention and loyalty.
Revenue Leaks
Spotted missed opportunities to secure renewals or upsells, driving strategies to capture long-term value.
Customer Loyalty Opportunities
Found ways to recognise and reward loyal customers, deepening their connection to the brand.
Unnecessary Volume
Identified repetitive issues driving up contact volumes and introduced self-service or proactive solutions.
Missed Upsell Opportunities
Discovered untapped potential in customer interactions, driving new strategies to boost revenue without feeling pushy.
Customer Feedback Gaps
Unearthed valuable customer insights that were being missed and implemented ways to act on them effectively.
Ready to discover?
Are you ready to uncover what’s really going on in your customer service function? Whether it’s streamlining processes, boosting team engagement, or identifying hidden opportunities, a Sezi CX audit will shine a light on what’s working—and what’s holding you back.
Let’s turn insights into action and make your customer experience something to be proud of.